1. Introduction

Maraki Consultancy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, student portal, and related services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

Full name, email address, phone number
Date of birth and gender
Passport and travel document details
Academic records, transcripts, and certificates
Financial information relevant to your application
Photographs and identification documents

Automatically Collected Information

When you access our services, we may automatically collect device information, browser type, IP address, and usage data to improve our services.

3. How We Use Your Information

We use the information we collect to:

Process and manage your study abroad applications
Communicate with you regarding your application status
Share necessary documents with partner institutions and embassies
Send appointment reminders and follow-up communications
Improve our website, services, and customer experience
Comply with legal obligations

4. Information Sharing

We may share your personal information with:

Partner Universities & Institutions: To process your applications and admissions.
Embassies & Consulates: As required for visa processing.
Service Providers: Third-party services that assist in operating our platform (e.g., email, cloud hosting).

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data storage, secure authentication, and access controls.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for data processing

To exercise any of these rights, please contact us at the details below.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: +251 960 612 222 / +251 960 612 224
Address: Bole Shewa Dabo, Getu Commercial Center, 8th Floor #806, Addis Ababa, Ethiopia